Shipping & Returns

Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the offending provision in our Returns Policy will be deemed inapplicable. Any electronics products performance/technical related complaints needs to be reported directly to the brand/manufacturer authorised service centres for claiming guarantee/warranty. It will be the sole discretion of the brand/manufacturer authorised service centres to access the genuinity of the claim & honor the guarantee/warranty as the case maybe.

Returns (refunds)

BG Distributors as the online distributor for P&G is committed to your happiness. We want you to be as pleased with your purchase as we are, in serving you. If you're not happy for any reason, we will gladly accept your return within 10 days of your order delivery date (Please note some categories are not eligible for return. You can find a list of these categories in the next section).
To be eligible for a refund, goods must be returned in a re-saleable condition i.e. the product must be unused and in the same condition that you received it with the packaging intact. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To raise the request for returns, feel free to drop us an email at or call us at +91-62905-80080 to raise the return request.
To complete your refund, we require a supporting proof for the condition of the product it was received in (in case product was damaged).

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you about the approval or rejection of your refund.
Post quality inspection, your refund will be processed within 3 business days to your original mode of payment or to the account details shared
Shipping charges (if any) are non refundable. Exceptions will only be made in case of issues with product quality.

Points to be noted –

  • All items to be returned must be unused and in their original condition with all original packaging intact and should not be broken or tampered with
  • Any damage caused due to neglect, improper usage of will not eligible for refund
  • All quantities of same SKU to be returned
  • No exchange requests will be entertained
  • All Olay, Herbal Essences, Head & Shoulders, Febreze, Old spice & Pantene products are not eligible for returns and in case of transit damages, refunds will only be considered if supporting proofs are shared with customer care team
  • No replacements/refunds will be entertained for any technical damage in product and will be transferred to respective brands for their assistance. PGshop will be happy to connect you with respective brand support but holds no liability for any such cases.

Late or missing refunds (if applicable)

To check the status of your refund, please check the order status in your order history on our website. Feel free to reach to our customer care for any more help.

PGshop holds no liability for any 3rd party promotions and rights to refund/ replace will remain with PGshop. We do not offer refunds for sale items.

Exchange (if applicable)

We only replace items if they are damaged. For any exchange related queries, email us at

Other queries 

For all other queries feel free to connect with our customer care.
Email Id –
Customer Care number – 6290580080
Timings - Monday - Saturday -10:00 am to 07:00 pm